![]() ![]() We understand the frustration and inconvenience you faced when our team was unable to complete the move as promised, leaving you to handle the remaining tasks on your own. ![]() Lyndsey, we are truly sorry to hear about the extremely disappointing experience you had with our services. All in all, I'll likely use them again, but instead of going with the recommended time allotment that I've given, I'll increase it by a couple of hours. Very unhappy about that, and I think it was only because they were trying to hurry. They left a fairly visible scratch in my hardwood floors that were just re-sanded and refinished. Moving my stuff into the new place I could tell they were in a hurry. It also left me with a TV that won't fit in my car that I've got to figure out how to move. This left me a little upset and disappointed because what I thought was going to be done in a day is taking longer than I expected. Then I was told that they wouldn't be able to get everything like I had expected because they had other commitments later in the day. Seemed to move a little slower than I expected and I wasn't surprised when they told me they would need additional time in order to complete my move. The "Meet the team" email I got showed a "recruit" who ended up not showing up, so I was expecting three people and only two arrived. Day of move the movers showed up early and got to work. Lots of emails and text messages letting me know the next step that needed to be completed. They do everything they can to accommodate and accomplish a very difficult job in often wild conditions.Communication prior to moving was great. The customers can be ruthless, as evidenced by some of the reviews online. Good luck not marking, damaging or bumping anything along the way. The homes are often newly painted, polished and pristine. If you sign up for this, expect long, hard moves that require moving massive, heavy furniture up flights of stairs, around bends and into small rooms with small doorways. The photos that show young men and women with smiles holding 10 lb boxes is false advertising in a big way. If you're a big, strong guy and love to work 9 hour, grueling days, this is for you. And expect to unassemble and reassemble multiple pieces during the move. The downside is that this is a FULL-SERVICE moving company. The management is responsive and professional and, for now, a phone call away. I even had to take over the lead position multiple times because the lead didn’t show up or just to be a team member and do what was best to make sure the customer was satisfiedīellhop is a great concept with some very good technology, although there are still hiccups along the way. I was also one of few people who would be willing to pick up a job if I was needed. I feel that it messed up that I’m as easily terminated when I was one of few workers who always had 5 star ratings, good reviews, and always requested for future jobs. They was able to get somebody to take my spot but fired me because I didn’t show up. I did so with 20-30 mis time to spare before the job started. He told me to connect HQ to get somebody else on the move. Within 10 mins of me texting him it started to snow bad and my whippers were bad so I knew I would’ve be able to make it to the job. I was told I would be in and out so I told him I’d be no later than 10-15 mins on the job which he was coo with. They terminated my account because they said I did a no call no show when in fact I called and texted the lead and told him I might be a bit late due to me being at the dmv trying to reinstate my licenses. Had a 5 star rating every job besides one. I just had a bad experience towards the end ![]()
0 Comments
Leave a Reply. |